Cancellation and Refund Policy

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Savvy Cancellation and Refund Policy

We created Savvy to help more people teach and learn from each other. We’re sure you are looking forward to your session with your Savvy Teacher or Learner. But, what happens if you have to cancel or reschedule a booked session? What if the other party doesn’t show or something else goes wrong which prevents you from having your session? This document answers these questions.

Full refund up to 24 hours before your session.

Golden Rule

Once a Savvy session is booked, both parties commit, prepare, and make a promise to show up on time. Thanks for treating each other with respect by entering your session on time.

Life happens. If you have to cancel or reschedule a session, contact us immediately at support@savvy.is — at least 24 hours before your session — so we can help coordinate.

 

For Learners

Once you book a session with a Savvy teacher, they commit to coming online and expect to start the session with you on time. You should always avoid being late, canceling or rescheduling sessions.

If you need to cancel or reschedule, let us know at least 24 hours ahead of time

At Savvy, we make it easy for Teachers and Learners to coordinate their schedules. However, your Teacher needs at least a 24 hours notice if you want to change your session. If you cancel less than 24 hours from the scheduled start of the Savvy Session or you don’t show up, you will be charged the full session price. Payments for missed sessions are not reusable, refundable, or transferable. You can cancel and reschedule sessions up to 24 hours before your session by contacting us at support@savvy.is.

We Give You a Credit or Refund

If you need to cancel a scheduled session, you have to contact us more than 24 hours before the session starts. We then give you the option to get a full refund of the session price or you can use the full session price as credit you can use to schedule another session on Savvy.

Sessions that are less than 24 hours away are non-refundable — let us know before then so we can give you a full refund or credit.

You Won’t Be Charged If Your Teacher Cancels

We’ll contact you in the unlikely event that your Savvy Teacher needs to cancel or reschedule your booked session. You won’t get charged if your Teacher cancels. You can use the credit for your canceled session to book another session on Savvy or request a refund (see above).

If your Teacher doesn’t show up on time

If your teacher doesn’t show up on time for the session, please wait for 10 minutes from the scheduled start time before leaving and considering the session a no-show. The other person may be having technical difficulties or just running late. We send them a reminder before the session and another message right at the session start time to let them know you’re waiting online.

If you wait in the video session for at least 10 minutes after the scheduled start time and the teacher never shows up, you won’t be charged for the scheduled session.

 

 

 100% Satisfaction Guarantee

We’ve built Savvy to be inspiring, satisfying and effective for our Learners and Teachers alike. Our Teachers are vetted by the community. We are using the latest peer-to-peer video technology for high quality learning sessions. Should you ever be disappointed with the quality of teaching or encounter unexpected technical issues, we’d love to hear from you so we can help resolve the issue or give you a partial or full refund or credit toward your next Savvy session.

 

 

For Teachers

Once a learner books time with you, they commit to coming online and expect to start the session with you on time. You should always avoid being late, canceling or rescheduling sessions in order to maintain your online reputation.

If you need to cancel or reschedule, let us know at least 24 hours ahead of time

You can cancel sessions up to 24 hours before the session start by contacting us at support@savvy.is. We’ll let your learner know that you can’t make the original time and will encourage them to schedule another time that matches your availability. For that, it is crucial that your linked calendar is current so we can show your next available times on Savvy. You won’t get paid if you cancel sessions.

You Will Get Paid If Your Learner Cancels Less Than 24 Hours Before The Session

If your learner cancels a booked and paid session with less than 24 hours notice before the session start, you will receive payment for the session.

If your Learner doesn’t show up on time

If your learner doesn’t enter the session on time, please wait for at least 10 minutes from the scheduled start time before leaving and considering the session a no-show. The other person may be having technical difficulties or just running late. We send them a reminder before the session and another message right at the session start time to let them know you’re waiting online.

If you wait 10 minutes after the scheduled start time and the learner never shows up, the session is considered held and you will receive payment.

 

You Can Contact Us Anytime

We’re here to help. Send us an email at support@savvy.is.





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